Treat the patient.
We'll chase the schedule.
An AI receptionist that gets new referrals booked before they go cold, keeps patients showing up for the whole plan of care, and answers the referral and scheduling questions at any hour — without ever giving clinical advice or opening a chart.
The referral that goes cold
A physician sends someone your way and nobody reaches them for two days. They call the next clinic, and the referring office quietly notices where their patients end up.
Dropping off mid-plan
A plan of care is two or three visits a week for weeks. Patients start strong and fade — and every visit they skip is worse outcomes for them and lost revenue for you.
Opening week, and every week
A move or a second location brings a call surge exactly when your front desk is least able to absorb it — and first impressions get made on those calls.
How it works in a clinic
Every referral booked, every plan finished
One receptionist covers the phone, the texts and the website — getting new patients scheduled quickly and keeping existing ones on the calendar, while your therapists stay in treatment.
Missed-call text-backA call your desk couldn't reach becomes a text conversation in seconds, instead of a voicemail cleared at the end of the day.
Books new referrals fastNew patients get scheduled the same day they call rather than waiting on a callback — the single biggest reason referrals leak to another clinic.
Answers the referral questionWhether a referral is needed, what to bring, what the first visit involves, how long sessions run — answered from what you've published, any hour.
Keeps the plan on trackReminders and easy rescheduling by text, so a missed visit becomes a moved visit instead of the moment someone quietly stops coming.
Fills cancellationsWhen a slot opens, it offers it out and takes the first yes — so a late cancellation doesn't leave a therapist idle.
Human handoffAnything clinical, anything about a specific plan of care or authorisation goes to your team with a summary of the conversation.
Who it's built for
However the clinic is set up
Referral-driven and cash-based clinics have very different front desks, and the receptionist is configured to match rather than assuming one shape.
Outpatient ortho & sportsReferral volume arrives in bursts and gets stale fast. Speed to first appointment is the whole competition.
Cash-based & direct accessMore pricing and "do I need a referral" questions up front, answered from what you've published rather than guessed at.
Post-op rehabSurgeons want therapy started inside a window. A call that waits two days for a callback is a problem for everyone involved.
Solo & small practicesThe owner treats and runs the desk. Every call taken during a session is a session interrupted.
Multi-location clinicsTwo front desks, or one covering both. Calls get captured with the location the patient actually wants.
Clinics that are moving or expandingNew address, new phones, a surge of calls, and a team already stretched by the move itself.
Keep the practice software you already run
No migration, and nothing for your front desk to relearn. The receptionist answers what patients ask, then sends them to your existing booking link and follows up with the ones who never finish — or books onto a calendar we run for you, if you'd rather. It writes nothing into your practice software and nothing into a patient chart.
WebPT
Jane
Prompt
…or ours, included
Where the line is
It schedules. Your therapists treat.
Everything a physical therapy front desk does that isn't clinical — answering, booking, reminding, rescheduling, chasing the people who drifted off their plan — is work this can take. Everything touching a diagnosis, an exercise, an authorisation or a chart stays with your team, because a confident wrong answer in any of those is worse than a missed call.
No clinical advice, ever
It never suggests an exercise, comments on an injury, or tells someone whether therapy will help. Those go to a therapist, every time.
It never verifies benefits or visit limits
It can share what you've published about plans and cash rates. What a specific policy authorises reaches a human, because a wrong answer there becomes a billing problem.
It never opens a chart
Front-desk logistics only — a name, a number, a reason to follow up. No records, no history, which is why most clinics need no compliance layer at all.
Adherence, not pressure
Reminders and easy rescheduling are how a plan gets finished. It nudges once and makes it simple to move a visit; it doesn't hound your patients.
Try it like a patient with a fresh referral would
Call or text the live demo and ask it what your patients ask. Then imagine it catching a referral at 6 PM instead of losing it overnight. Setup is done for you — your team doesn't touch a thing.
Try the Live Demo
See Pricing