How good is your front desk?
Ten questions about what actually happens when someone tries to reach your business. You get the grade on screen the moment you finish — no form in the way, nothing to unlock.
Your biggest leaks
Graded from your own ten answers, nothing else. We didn't measure your business — you did. That's why it's worth what you put into it.
Twenty minutes, and you'll know what to do about it.
Bring the leaks above. We'll go through what they're actually costing you, what a fix looks like for a business your size, and what it would run — the same numbers on our public pricing page, which you can read before you ever book. The whole agenda is published. If it isn't a fit, we'll tell you.
Book twenty minutesNo pitch deck, no pressure, and you pick the time.
Not ready to talk yet?
This graded your phone. The other place customers quietly disappear is your website, and we'll grade that one by hand — twelve checks with the receipts, back inside a day, free. Already got your scorecard from us in the mail? Skip this one.
Or work out what the misses are costing you, in your own numbers, on the missed-call calculator.
Every one of them is a place we've watched money leave.
These aren't personality questions and there's no flattering result hiding at the end. They're the ten failure points we see over and over in Flathead Valley shops — the ones owners are genuinely surprised by, because a missed customer never calls to complain.
The clock
Evenings, weekends, holidays. Most of the week your business is closed, and people search anyway.
The channel
Phone, text, web form, Google, Facebook. Customers pick one at random and expect the same answer.
The follow-through
Reminders, callbacks, review asks. The work that only happens when something remembers to do it.